Team KPI View

A read-only KPI board teams can share.

Give teams a simple way to follow benchmark, current, and target progress without exposing the internal workspace used to manage KPI definitions and value history.

Read-only team view

KPI steward? Open internal workspace Open governance demo

Shared KPI snapshot

Latest values

Tickets Resolved / FTE / Month

CLOPS · CARE Team (Customer Support)

Off track

Benchmark

1,216.8

Current

1,352

Target

1,600

ARR Growth per AM per Month

CLOPS · Demand Account Management - Large

Off track

Benchmark

$51.3k

Current

$57k

Target

$82k

ARR Growth per AM per Month

CLOPS · Demand Account Management - Small

Off track

Benchmark

$52.2k

Current

$58k

Target

$71k

Clinicians Onboarded (L10) per FTE per Month

CLOPS · Demand Facility Activation

Off track

Benchmark

39.6

Current

Target

Teams in view

KPIs visible

On track

Need attention

Read-only dashboard

Filter the KPI board by division, team, or metric.

This view is optimized for broad sharing. It keeps current progress visible while leaving definitions, target management, and history edits in the internal tracker.

CARE Team (Customer Support)

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

Tickets Resolved / FTE / MonthOff track

Latest update Dec 1, 2026

Demand Account Management - Large

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

ARR Growth per AM per MonthOff track

Latest update Dec 1, 2026

Demand Account Management - Small

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

ARR Growth per AM per MonthOff track

Latest update Dec 1, 2026

Demand Facility Activation

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

Clinicians Onboarded (L10) per FTE per MonthOff track

Latest update Dec 1, 2026

Health System Implementations

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

Enterprise Clinicians Implemented per FTE per YearOff track

Latest update Dec 1, 2026

Health System Sales

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

New Health System ARR / FTE / YearOff track

Latest update Dec 1, 2026

Merchandising

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

Tickets Resolved / FTE / MonthOff track

Latest update Dec 1, 2026

Supplier Account Management

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

Supplier ARR Growth per FTE per MonthOff track

Latest update Dec 1, 2026

Supplier Ops / Implementations

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

New Supplier Go-Lives per FTE per MonthOff track

Latest update Dec 1, 2026

Supplier Sales

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

New Supplier Logos / FTE / MonthOff track

Latest update Dec 1, 2026

Demand AE (Outside Sales)

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

L3 Conversions / AE / MonthAt risk

Latest update Dec 1, 2026

Business Operations

1 KPI in view

CLOPS

On track

At risk

Off track

Primary focus

Business Operations operating metricNo data

Latest update No update yet

Data & Analytics

1 KPI in view

G&A

On track

At risk

Off track

Primary focus

% Agent Automation Rate of PRsOff track

Latest update Dec 1, 2026

Finance

1 KPI in view

G&A

On track

At risk

Off track

Primary focus

Monthly Close Cycle Time (biz days to close)Off track

Latest update Dec 1, 2026

IT & Security

1 KPI in view

G&A

On track

At risk

Off track

Primary focus

Tickets Closed / FTE / MonthOff track

Latest update Dec 1, 2026

Marketing

1 KPI in view

G&A

On track

At risk

Off track

Primary focus

% of Pipeline AI-contributedOff track

Latest update Dec 1, 2026

Strategy

1 KPI in view

G&A

On track

At risk

Off track

Primary focus

% Focus on Strategic SynthesisOff track

Latest update Dec 1, 2026

Compliance

1 KPI in view

G&A

On track

At risk

Off track

Primary focus

Compliance Request Response Time (hours)No data

Latest update No update yet

People & Culture

1 KPI in view

G&A

On track

At risk

Off track

Primary focus

Tickets Closed / FTE / MonthNo data

Latest update No update yet

Engineering

10 KPIs in view

R&D

On track

At risk

Off track

Primary focus

AI-Assisted PR Rate (%)Off track

Latest update Dec 1, 2026

Engineering / Product / Design

1 KPI in view

R&D

On track

At risk

Off track

Primary focus

Velocity (Initiatives / FTE / Month), Product Quality (NPS)No data

Latest update No update yet

Division	Team	KPI	Status	Benchmark	Current	Target	Last update
R&D	Engineering	PRs / Week / Dev Claude code review + CI optimization	Off track	3.51	3.9	5.3	Dec 1, 2026
R&D	Engineering / Product / Design	Velocity (Initiatives / FTE / Month), Product Quality (NPS) Accelerating prototyping (Figma Make), data discovery (Cursor), and customer learning cycles.	No data	—	—	—	No update yet
R&D	Engineering	Lead Time for Changes (hours, commit → prod) Cursor-authored changes + AI-generated PR summaries shorten commit-to-merge.	Off track	56	31	12	Dec 1, 2026
R&D	Engineering	Deployment Frequency (deploys / week) AI-generated release notes + CI optimization enable smaller, more frequent ships.	Off track	4	9	20	Dec 1, 2026
R&D	Engineering	Change Failure Rate (% of deploys causing a defect) Claude / Bugbot code review catches regressions pre-merge.	Off track	22%	14%	6%	Dec 1, 2026
R&D	Engineering	Mean Time to Restore (hours) AI incident triage + automated runbooks speed recovery.	Off track	6.5	3.2	1.5	Dec 1, 2026
R&D	Engineering	Automated Test Coverage (%) AI-generated unit + Playwright e2e tests (apps/web-e2e) backfill thin coverage.	Off track	28%	52%	80%	Dec 1, 2026
R&D	Engineering	Escaped Defects / FTE / Quarter AI review + static analysis surface bugs before release.	Off track	9	5	2	Dec 1, 2026
R&D	Engineering	PR Review Cycle Time (hours, open → merge) Automated AI review on every PR cuts human review latency.	Off track	28	11	5	Dec 1, 2026
R&D	Engineering	AI-Assisted PR Rate (%) Cursor + Claude Code embedded in the daily development loop.	Off track	12%	58%	90%	Dec 1, 2026
R&D	Engineering	CI Pipeline Automation Coverage (%) AI-authored GitHub Actions pipelines (repo currently ships none).	Off track	0%	35%	95%	Dec 1, 2026
G&A	Finance	Monthly Close Cycle Time (biz days to close) Rev share automation + reconciliation	Off track	18.7	17	10	Dec 1, 2026
G&A	Data & Analytics	% Agent Automation Rate of PRs Redshift MCP + auto reporting pipelines	Off track	0%	0%	80%	Dec 1, 2026
G&A	Strategy	% Focus on Strategic Synthesis AI research + modeling	Off track	45%	50%	70%	Dec 1, 2026
G&A	People & Culture	Tickets Closed / FTE / Month Policy lookup bot + onboarding AI	No data	—	—	—	No update yet
G&A	Marketing	% of Pipeline AI-contributed Release campaign automation + co-branded one pager generator	Off track	0%	0%	20%	Dec 1, 2026
G&A	IT & Security	Tickets Closed / FTE / Month Automated runbooks + AI triage	Off track	105.3	117	180	Dec 1, 2026
G&A	Compliance	Compliance Request Response Time (hours) Auto evidence collection + doc gen	No data	—	—	—	No update yet
CLOPS	Supplier Sales	New Supplier Logos / FTE / Month AI pipeline scoring + follow-up automation	Off track	2.79	3.1	3.7	Dec 1, 2026
CLOPS	Supplier Account Management	Supplier ARR Growth per FTE per Month Engagement monitor + draft outreach emails	Off track	$93.6k	$104k	$132k	Dec 1, 2026
CLOPS	Supplier Ops / Implementations	New Supplier Go-Lives per FTE per Month Customer journey dashboard + auto status	Off track	1.71	1.9	3	Dec 1, 2026
CLOPS	Health System Implementations	Enterprise Clinicians Implemented per FTE per Year Customer journey dashboard (published)	Off track	237.6	264	342	Dec 1, 2026
CLOPS	Health System Sales	New Health System ARR / FTE / Year AI outreach + meeting prep automation	Off track	$513k	$570k	$750k	Dec 1, 2026
CLOPS	Demand AE (Outside Sales)	L3 Conversions / AE / Month AI outreach + meeting prep automation	At risk	254.7	283	331	Dec 1, 2026
CLOPS	Demand Facility Activation	Clinicians Onboarded (L10) per FTE per Month Targeted activation campaigns via Claude	Off track	39.6	44	59	Dec 1, 2026
CLOPS	Demand Account Management - Small	ARR Growth per AM per Month Account health alerts + risk reports	Off track	$52.2k	$58k	$71k	Dec 1, 2026
CLOPS	Demand Account Management - Large	ARR Growth per AM per Month Engagement monitor + CMS automation	Off track	$51.3k	$57k	$82k	Dec 1, 2026
CLOPS	Merchandising	Tickets Resolved / FTE / Month Prosthetics catalog automation (Claude Code)	Off track	19.8	22	27	Dec 1, 2026
CLOPS	CARE Team (Customer Support)	Tickets Resolved / FTE / Month AI triage + ticket resolution including system changes.	Off track	1,216.8	1,352	1,600	Dec 1, 2026
CLOPS	Business Operations	Business Operations operating metric BigQuery/Claude bridge + auto reports	No data	—	—	—	No update yet

Update workflow

Where teams submit KPI updates.

This page stays read-only so it can be shared broadly. KPI stewards add or correct values in the internal tracker, while benchmark and target definitions remain centrally managed there as well.

Open internal KPI workspace See the full governance workflow

1. KPI stewards manage the source record

Definitions, divisions, teams, targets, and benchmark history stay in the internal KPI workspace.

2. Teams append fresh current values

Stewards add the latest current reading over time so progress is tracked against the same target and baseline.

3. This team view stays safe to share

Viewers get the latest benchmark, current, target, and status without edit controls or admin-only settings.

Share progress widely. Manage it in one place.

Use this page as the broad team-facing KPI board, and keep steward-only definition and update workflows in the internal tracker.

Open internal KPI workspace Open governance demo